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Patient Information

Your Pet Is Our Priority

At Carolina Veterinary Specialists in Charlotte, we're truly passionate about animals. With years of experience, we're dedicated to providing your beloved pet the best in veterinary care.

What You Can Expect at Your Specialist Appointment

Contact us to book a specialist appointment once you've been referred to our hospital by your regular veterinarian.

We believe both you and your pet will have a more pleasant process if you know what to expect during your first appointment.

Arrive & Settle In

We recommend you arrive about 10 minutes early, allowing time to fill out our New Patient Form. You can also save time by completing the New Patient Form online in advance of your appointment.

New Patient Form

Meet Our Specialty Team

One of our board-certified specialists will sit with you to discuss your pet's medical history and review their issues. You'll be able to ask any questions you have, and we'll provide you with the answers.

Assessment, Diagnosis & Treatment

After a thorough assessment, we will provide a diagnosis and discuss treatment options. Your veterinary specialist will work with you to develop a plan for treating your pet. We'll also contact your family veterinarian with a written report covering the details of the appointment and your pet's treatment plan.

Our Philosophy of Pet Care

As an extension of your primary care veterinarian, we're here for you and your pet when speciality medical care is needed. We are proud to provide pet-owners and veterinarians in Charlotte with advanced medical services and specialty procedures that usually aren't available in family practice.

Working with your primary care veterinarian, our network of specialists will provide the best treatment plan for your pet.

Payment & Financing

At Carolina Veterinary Specialists, we have multiple options for payment and financing. We'll help you navigate these options so you can focus on getting your pet the medical care they require.

  • What options for payment do I have?

    Accepted payment methods are cash, check, or major credit cards (Visa, MasterCard, Discover, American Express). Full payment is expected at the time of appointment.

    We also accept payment plans with both CareCredit and ScratchPay.

  • How can I take advantage of a payment plan?

    We are proud to feature both CareCredit and ScratchPay as options for financing.

    Both providers offer a simple application process that give you results in just minutes.

  • Will I be told in advance how much treatment will cost?

    Before all treatment, we provide good-faith estimates of the service costs. However, sometimes unforeseen circumstances arise and can change the final bill.

    We always review the written estimate with you leave the clinic. A deposit based on the estimate is required prior to proceeding with further treatment.

  • What are the costs for a specialty appointment?

    Financially, you are responsible for first exam cost and any diagnostic work or treatment that you agree to. Payment is due at the time the service is provided.

    For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment in full due when your pet is discharged.

  • What about emergency visits?

    All emergency examinations require a deposit. Once our team examines your pet, we'll provide an estimate for your pet's treatment plan.

    All additional diagnostics, hospitalization and surgery requires a deposit upfront. Payment will be due in full once your pet has been discharged. 

  • Can I use my pet insurance?

    Yes. We’ll be happy to help fill out pet insurance forms for your pet’s visit.

Pet Loss & Grief Support

The loss of a beloved pet can sometimes be unbearable without the support and empathy of others. If you are searching for help and support to cope with pet loss, the below resources can assist.

Coping With The Loss Of Your Pet

Counseling & Support Groups

Pet Care in Charlotte

Carolina Veterinary Specialists in Charlotte accepts all clients for our 24/7 emergency service. Our specialty services accepts new clients by referral only.

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